Refund & Replacement Policy (For Customers)

🔁 Return & Replacement Policy – Summary Points

Effective From: 29-April-2025
Applies To: All stores partnered with Tazah Global / Zambeel

✅ Replacement Eligibility:

  • Only accepted for incorrect, damaged, broken, or faulty products.

  • No replacement for "change of mind".

🕒 Timeframe:

  • Free replacement within 7 days of delivery.

  • Replacement charges apply if the request is made after 7 days.

  • Complaints accepted up to 30 days after delivery.

📝 Replacement Process:

  • Customer must share a video of the issue with the product.

  • Our team will guide you first, in case it’s a usage issue.

If proven faulty, two options:

  • Option A: Customer sends the product to:
    Tazah Global LLC, Warehouse #13, Plot #4488, Al Sajaa Industrial, Sharjah, UAE
    → Replacement shipped within 5 working days after receiving product.

  • Option B: We arrange a pickup & replacement within 14 working days.

🔒 Product must be returned in original box + accessories.

❌ Refund Policy:

  • No refunds are offered under any circumstance.

📋 Footer Description (Customer Friendly):

  • Return & Replacement Policy
    We accept replacements for incorrect, broken, or faulty items within 30 days of delivery. If you report within 7 days, replacement is free; later requests may involve extra charges. Please note, we do not accept returns for change of mind, and we do not offer refunds. Kindly share a video of the issue to start the process.